FAQs

How long is turnaround time? Retail customer’s orders are usually dispatched within 1-2 weeks. We try to keep stock on hand at all times, but if we have a rush of orders and we need to restock, this can take up to two weeks, as everything is handmade.

 

Can I arrange local pickup? Sure! Once you order is ready we’ll notify you to let you know you can pickup from our workshop at Bangalow.

 

Do you wholesale? We do! Flick us an email for more info. zephyrsnest@gmail.com

 

Do you ship overseas? We sure do! Delivery times can vary depending on the destination country and customs procedures.

 

Can I return for a refund if I change my mind?

If an item is faulty or damaged we will gladly refund. Please note variations in wood, including grain, colour, knots and placement of engraving, is not considered a fault but a testament to the variety found in raw natural materials. If you simply change your mind, we offer a store credit once items have been posted back at your expense.